Appointments Policy Birmingham

Appointments Policy Acorn Dental

Treatment Planning Policy
Every patient is assessed to identify their individual needs and choices at the consultation appointment. Everyone is given a written personalised treatment plan, which details their individual needs and choices. Everyone’s treatment plan is reviewed on an ongoing basis with the involvement of the patient. The assessment and care planning processes takes account of guidance and research relating to the care and treatment of patients.
Itemised plans are provided to all patients who need to have treatment and informed consent is always obtained and recorded before treatment is commenced.

It may be necessary to amend a treatment plan and therefore the costs may change. If this happens then the patients will be fully informed, consulted and asked how they wish to proceed.

Payment upon Booking and Deposit Policy
New patient examinations, consultations and CBCT scans are payable upon booking

A deposit will be requested at reception towards each treatment appointment booked then the remaining balance will be payable at the final appointment.

Short notice cancellations and failed appointments may incur a charge which will be taken from the deposit already paid.

If an appointment is cancelled within the desired time frame and a refund is requested it can only be processed using the same debit/credit card.

Although we process the refund immediately it may take up to 5 working days to credit your account.

Practice Policy on Fees
It is the policy of this practice to give patients full information about the cost of their dental care before any treatment is undertaken

A list of common treatment charges is available at Reception for treatments provided privately

We will ensure that all patients:
Are advised of what they have to pay, when they should pay and how they can pay (e.g. cheque, cash, card)

Know what they will receive for their payment (i.e. what treatment or care)

Understand that their treatment is provided privately

Are given a written estimate and treatment plan on request or where treatment involves more than routine preventive examination and hygiene care

Understand their own responsibilities in terms of payment terms and how to avoid any penalty for overdue fees (missed appointment charges, late payment etc)

Are not pressured into signing agreements or paying fees

Obtain a receipt for any payments they make and can review their account details

Can talk to a staff member who can explain clearly what payments are due and what they are for Appointment

Can discuss with staff what treatment options and costs are available

Are given an estimate where a precise cost cannot be determined in advance (e.g. laboratory work) and will receive timely advice of any additional costs where appropriate

We try to make payment as straightforward as possible.

Denplan patients are advised at the time of registration what their plan includes, what is excluded and what costs are involved.

Appointment Cancellation & Failed to Attend Policy
As you are aware the practice operates a Cancellation Policy. This is to ensure the smooth running of the practice for the benefit and convenience of all our valued patients.

We would kindly ask that for all routine examination and hygienist appointment 48 hours notice is given, for all other treatment appointments at least 72 hours must be given so we can reorganise our diaries accordingly

A fee may be charged for short notice and failed appointments.